Terms & Conditions

This document was last updated on January 17, 2016.

1. ACKNOWLEDGEMENTS AND ACCEPTANCE OF TERMS

Lune Chocolat LLC is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing Lune Chocola on the web, you acknowledge and fully understand Lune Chocolat LLC’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

2. PAYMENT

All major Credit/Debit Cards are acceptable methods of payment. Our Terms are payment in full. All goods remain the property of Lune Chocolat LLC until paid for in full.

3. TERMINATION OF AGREEMENTS & REFUNDS POLICY

Both the Client and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded. That being said we want you to love your products and experience with us so we will do our best to make you happy.

4. COPYRIGHT NOTICE

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United States and other countries. The brand names and specific services of Lune Chocolat LLC featured on this web site are copyrighted.

5. PARTICIPATING MERCHANT POLICIES

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in the services of Lune Chocolat are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

6. INFORMATION WE COLLECT AND HOW WE USE IT

Lune Chocolat LLC collects certain information from and about its users in these ways: using Web Server logs, the user, and with Cookies.

a- Web Server Logs

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

Your Internet protocol address.
The kind of browser or computer you use.
Number of links you click within the site.
State or country from which you accessed the site.
Date and time of your visit.
Name of your Internet service provider.
Web page you linked to our site from.
Pages you viewed on the site.

b- Use of Cookies

Lune Chocolat LLC may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

Lune Chocolat LLC reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value. We may set and use cookies to identify which pages of our site are being used. This helps us analyze data about our site’s page traffic and improve our website in order to provide a superior user experience.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings, be aware that this may disable some of the functionality on our Website.

c- Personal Information Usage

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

To fulfill your service requests for services.
To protect ourselves from liability.
To respond to legal process or comply with law, or
In connection with a merger, acquisition, or liquidation of the company.

7. SHIPPING POLICY

Our Standard shipping method (USPS Priority Mail) typically gets chocolate to its destination 2-3 days from the ship date. We do not ship on Saturday, Sunday or Monday. If your order arrives after 12 noon ET on Saturday (or anytime Sunday or Monday), it will not be shipped out until Tuesday. If your order arrives after 12 noon ET on a day we do ship, it will most likely be sent out the next day. If you want to ship during summer months and warmer times to warmer climates we suggest you phone the store and get assistance in shipping that way to guarantee your investment arrives fresh and beautiful.

8. CHANGES TO THIS STATEMENT, PRICING, SHIPPING

Lune Chocolat LLC has the discretion to occasionally change this privacy statement at any time without notice. We also have the right to change the pricing at anytime as well as the shipping options. When we do, we will also revise the “updated” date at the top of this Privacy page; such changes shall then be effective immediately. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

9. CONTACTING US

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at info@lunechocolat.com or send your comments to :
Lune Chocolat LLC
Attn: privacy policy
4675 Brickyard Fall Road
Manlius, NY 13104